The Roots of Quality of Service in Teleport Operations
New York City, September 4, 2020--Where does high quality of service come from in a satellite services operation that runs 24x7? There are obvious factors like the reliability of power and connectivity, provision against disaster like fire suppression and adequate attention to maintenance. But quality of service is ultimately a product of human ingenuity, and its roots reach into the culture of the organization.
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Robert Bell is Executive Director of the World Teleport Association, which represents the world’s most innovative teleport operators, carriers and technology providers in 46 nations. He can be reached at rbell@worldteleport.org “High Performance: Insights That Improve Quality of Service” is available for free to members and for sale to non-members at https://www.worldteleport.org/store/ViewProduct.aspx?id=16584423.